Refund Terms for ZEYRANTHOS

1. Introduction

Welcome to the ZEYRANTHOS Refund Terms. Our primary goal is to ensure customer satisfaction. This document outlines the scenarios under which refunds are applicable and the processes involved.

2. Refund Eligibility

Refunds may be offered under the following conditions:

  1. Defective Product: If the product you received is defective or damaged, contact ZEYRANTHOS support within 30 days from the date of delivery.
  2. Incorrect Item: If the item delivered is not what you ordered, please notify our support team within 15 days of receiving the shipment.
  3. Non-Delivery: Claims for undelivered items must be made within 45 days from the order date.

3. Non-Refundable Situations

ZEYRANTHOS does not offer refunds under the following circumstances:

  1. Change of mind after the product has been shipped.
  2. Items purchased during a sale or with a discount.

4. Refund Process

To initiate a refund request, please follow these steps:

  1. Contact ZEYRANTHOS via our support email with your order number and reason for refund.
  2. Our team will review your request and respond within 5 business days.
  3. If approved, refunds are processed within 10 business days to the original payment method.

5. Contact Us

For questions regarding our refund policy, please reach out to [email protected].

Thank you for shopping with ZEYRANTHOS. We value your trust and aim to resolve any issues promptly.